About:

The course based on IFMA CFM’s core competency

Learning Objectives:

• Understand business communication fundamentals, including processes, barriers, and effective techniques.
• Develop skills in business writing, including emails, memos, reports, and business plans.
• Master verbal and nonverbal communication, active listening, and workplace collaboration.
• Learn to influence, persuade, and negotiate effectively in business.
• Understand cross-cultural and intergenerational communication challenges.
• Gain expertise in planning and conducting in-person and virtual meetings.
• Learn to structure, design, and deliver impactful presentations.
• Develop a facility management communication plan for stakeholders and media selection.
• Handle crisis communication effectively with clear messaging and transparency.
• Assess and refine communication strategies for continuous improvement.

Exam Information:

• Course Duration: 20 hours
• Takeaways: Training & 200 MCQ