In the dynamic field of Facility Management (FM), proficiency in operations and maintenance is crucial for ensuring that built environments are not only functional but also efficient, safe, and compliant. Here’s a comprehensive look into the role and responsibilities of facility managers in operations and maintenance, as guided by the International Facility Management Association (IFMA).
Understanding Operations and Maintenance (O&M) in Facility Management
Operations and maintenance (O&M) form the backbone of effective facility management. They ensure that the building’s infrastructure operates smoothly, aligning with legal standards and organizational goals. Key elements include:
- Operations: Guarantee that the facility’s usage and management provide a satisfactory business environment, meet financial targets, reflect efficient utility services, and protect the surrounding community and environment.
- Maintenance: Focus on the effective, efficient, reliable, and safe operation of building elements. This includes periodic, predictive, preventive, and corrective activities to sustain the asset’s productive life.
Predictive and Preventive Maintenance: Proactive Approaches
- Predictive Maintenance (PdM): Anticipates equipment failure to perform maintenance proactively, minimizing unplanned downtime and optimizing maintenance frequency.
- Preventive Maintenance (PM): Scheduled, planned activities aimed at improving equipment lifespan and avoiding unexpected maintenance needs.
Facility Manager Duties and Responsibilities
Facility managers are pivotal in overseeing and optimizing the built environment. Their responsibilities encompass:
- Environment: Ensure safe, healthy, and productive facilities, manage sustainability programs, and maintain optimal operational conditions.
- People: Provide efficient support services, manage O&M staff, and consider human factors in operations.
- Costs: Balance operational costs with performance, enhance asset use, and reduce expenses.
- Planning: Anticipate changes, comply with regulations, ensure safety readiness, and engage in business continuity planning.
Strategic Planning and Tactical Execution
Facility managers must develop, recommend, and manage strategic and tactical plans for operations and maintenance, ensuring alignment with organizational goals. This involves understanding critical issues, financial planning, service contracts, and using automated management systems for efficient facility operations.
By mastering these aspects, facility managers can create resilient, efficient, and productive environments that support organizational success and occupant satisfaction.