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- ITIL 4® Practice Manager
Curriculum
- 1 Section
- 15 Lessons
- 40 Hours
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- CONTENT:15
- 1.1Service Desk
- 1.2Incident Management
- 1.3Problem Management
- 1.4Service Request Management
- 1.5Monitoring and Event Management
- 1.6Change Enablement
- 1.7Deployment Management
- 1.8Release Management
- 1.9Service Configuration Management
- 1.10IT Asset Management
- 1.11Relationship Management
- 1.12Supplier Management
- 1.13Service Level Management
- 1.14Continual Improvement
- 1.15Information Security Management