About
This course provides a comprehensive understanding of the hospitality and tourism industry, focusing on key management strategies, service excellence, and emerging trends. Participants will gain insights into hospitality operations, customer experience enhancement, and business sustainability. Through practical case studies and real-world applications, learners will develop the skills needed to succeed in hospitality management roles.
Learning Objectives
- Understand the fundamentals of the hospitality and tourism industry.
- Develop strategies for improving customer service and guest experience.
- Gain insights into operational management and revenue optimization.
- Learn about emerging trends, digital transformation, and sustainability in hospitality.
- Apply industry best practices to enhance business performance.
Exam Information
- Duration: 180 Minutes
- Format: Computer-Based Exam
- Questions: 100
Curriculum
- 5 Sections
- 20 Lessons
- 40 Hours
Expand all sectionsCollapse all sections
- 1. Overview of Hospitality & Tourism Industry4
- 1.1Understanding the structure and key segments of the hospitality and tourism sector.
- 1.2Roles and responsibilities of various stakeholders in the industry.
- 1.3Market trends and evolving customer expectations in tourism and hospitality.
- 1.4Impact of global events, technology, and sustainability on the industry.
- 2. Customer Service & Guest Experience Management4
- 3. Hospitality Operations & Business Strategy4
- 4. Digital Transformation & Emerging Trends4
- 5. Ethics, Regulations & Sustainability in Hospitality4
- 5.1Understanding legal frameworks, regulations, and compliance in hospitality.
- 5.2Ethical considerations in guest relations, employee management, and business operations.
- 5.3Implementing sustainable practices in hospitality management.
- 5.4Corporate social responsibility (CSR) and community engagement in tourism.
Requirements
- No formal eligibility requirements.
Target audiences
- Hospitality professionals looking to advance their management skills.
- Entrepreneurs and business owners in tourism and hospitality.
- Graduates and career changers entering the industry.