CSSBB® Certified Six Sigma Black Belt

Overview of Six Sigma and Lean methodologies: Integration, value, and maturity models.

Selecting Six Sigma vs. other problem-solving techniques: Aligning with organizational goals and project criteria.

Strategic planning for Six Sigma and Lean initiatives: ROI, SWOT, contingency planning, and business continuity.

Organizational roles in Six Sigma: Leadership responsibilities, project deployment, and the role of finance.

Stakeholder impact of Six Sigma projects.

Types of benchmarking: Best practices, competitive, and collaborative benchmarking.

Business performance metrics: KPIs, balanced scorecards, ROI, and cost-benefit analysis.

Team formation: Types, roles, and member selection.

Team facilitation: Motivation techniques, team development stages, and communication planning.

Team leadership models and decision-making methods: Conflict resolution, meeting management, and leadership approaches.

Voice of the Customer: Data collection and requirement tools (CTQ tree, SIPOC, Kano model).

Developing project charters: Business case, problem statement, scope, and performance measurements.

Project management tools: Gantt charts, RACI models, and toll-gate reviews.

Process flow and analysis tools: Value stream maps, flowcharts, gemba walk.

Data collection techniques: Sampling methods, measurement systems, and data integrity.

Basic statistics and probability: Central limit theorem, statistical distributions, and graphical methods.

Correlation and regression analysis: Understanding relationships between variables.

Hypothesis testing: Significance levels, sample sizes, and ANOVA.

Root cause and waste analysis: Gap analysis, 5 whys, Pareto charts, and the seven classic wastes.

Design of Experiments (DOE): Principles, planning, and factorial experiments.

Lean methods for improvement: Waste elimination, cycle-time reduction, and Kaizen.

Implementation planning: Pilot testing, simulations, and selecting optimum solutions.

Statistical Process Control (SPC): Monitoring trends, control charts, and rational subgrouping.

Maintaining process controls: Visual controls, TPM, and control plan development.

Sustainability: Lessons learned, documentation, and ongoing process evaluation.