COM® Certified Operation Manager (Level 3)

The supply chain: Upstream and downstream, purchasing, manufacturing, warehousing, transportation, demand planning, supply planning, suppliers, retailers, external supply chains, internal supply chains

Relationships: Vertical relationships, horizontal relationships, transactional relationships, collaborative relationships, strategic relationships, customer satisfaction

Supply chain components: Customer, planning, purchasing, the supplier, inventory, the manufacturer / production

Logistics: Forward and reverse

Integrated systems: Direct Product Profitability (DDP), Materials Requirements Planning (MRP), Distribution Requirements Planning (DRP), Just in Time (JIT), Material Requirements Planning, The Master Production Schedule, The Bill of Materials, The Inventory File

Risks to a supply chain: External Drivers, PESTEL, Demand Risk, Supply Risk, Business Risks, Physical Plant Risks, Mitigation and Contingency, Cultural Risks, Environmental Risk, Assigning values

Supply chain performance measurement: Productivity, Utilization, Balanced Scorecard (BSC)

Lean: Value and Waste as a Concept, The Creation of Value, The Supply Chain Value Stream, The Lean Supply Chain, Hoshin Planning, Takt Time, Kaizen, Jidoka, Just in Time (JIT), Heijunka Box, Poka Yoke, Muda, 5S, Total Productive Management (TPM)

Supply chain integration: Internal integration, Systems Integration, Relationship Integration, Upstream and Downstream Linkages