Module 1: Leadership & Team Management

• Developing leadership styles for office environments
• Motivating and managing diverse teams
• Conflict resolution and effective negotiation skills
• Delegation techniques and accountability
• Building a positive workplace culture

Module 2: Communication & Interpersonal Skills

• Advanced verbal and non-verbal communication
• Professional email and business writing
• Presentation and public speaking skills
• Active listening and feedback techniques
• Managing difficult conversations

Module 3: Time Management & Productivity

• Prioritization tools: Eisenhower Matrix, ABC method
• Planning and scheduling techniques
• Managing interruptions and multitasking effectively
• Goal setting and tracking progress
• Using digital tools for productivity enhancement (Outlook, Teams, Trello)

Module 4: Office Operations & Administration

• Workflow optimization and process improvement
• Document and records management best practices
• Budgeting basics and expense tracking
• Vendor and contract management
• Compliance and regulatory awareness

Module 5: Technology & Digital Tools

• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
• Collaboration platforms (Microsoft Teams, Slack, Zoom)
• Scheduling and project management software
• Data security and confidentiality best practices
• Introduction to automation and AI tools in office management

Module 6: Problem Solving & Decision Making

• Critical thinking frameworks
• Root cause analysis (5 Whys, Fishbone Diagram)
• Risk management and contingency planning
• Making data-driven decisions
• Implementing and monitoring solutions

Module 7: Customer Service & Stakeholder Management

• Managing internal and external stakeholder expectations
• Handling complaints and service recovery
• Building rapport and trust with clients and colleagues
• Professional etiquette and diplomacy
• Networking skills

Module 8: Personal Development & Stress Management

• Emotional intelligence and self-awareness
• Stress management techniques and work-life balance
• Continuous learning and career growth planning
• Mindfulness and resilience-building exercises
  

🎓 Training Deliverables

• • Interactive exercises and role plays
  • Real-world case studies
  • Checklists and templates for daily office management
  • Certificate of Completion
  • Access to post-training support resources