Background: XYZ Corp., a global manufacturing leader, struggled with inefficiencies in its Facility Management (FM) team, including poor communication and misalignment with corporate goals. To resolve these issues, Sarah was appointed as the new Facility Manager.
Challenge: Sarah identified that the FM team lacked clear leadership, motivation, and efficient management processes. The challenge was to align the FM department with the company’s objectives while fostering a cohesive team.
Approach:
- Clarified Leadership and Management Roles: Sarah defined her role to inspire and motivate the team while managing resources, ensuring alignment with company goals.
- Built Personal Influence: Through regular communication and empathy, Sarah gained trust and respect from the team.
- Balanced Position Power with Personal Influence: She used her authority to set clear goals, but her influence was rooted in fairness and consistency.
- Implemented Strategic Planning: Sarah revamped planning and organizing processes to improve efficiency, with clear performance objectives and schedules.
- Advocated for FM Needs: She presented data-driven reports to senior leadership, securing resources to enhance FM operations.
Results:
- Increased Motivation: The team’s morale and job satisfaction improved significantly.
- Improved Efficiency: Maintenance tasks were completed faster, with fewer delays and reduced emergency repairs.
- Stronger Senior Management Relationships: Sarah’s advocacy resulted in more resources and support for the FM team.
- Higher Personal Influence: Sarah’s influence expanded, fostering loyalty and collaboration within the team.
Conclusion: By integrating leadership with effective management practices, Sarah successfully transformed the FM department, improving efficiency and aligning the team with XYZ Corp.’s strategic goals.
