ABOUT:
The ITIL® 4 Practice Manager certification is designed for IT professionals aiming to demonstrate expertise in managing ITIL management practices effectively. To qualify, individuals must complete a minimum of five individual practices within three management practice domains: Monitor, Support, and Fulfill; Plan, Implement, and Control; and Collaborate, Assure, and Improve. Additionally, candidates must undertake the ITIL Specialist: Create, Deliver and Support module. This certification validates skills in fostering cross-practice collaboration and optimizing service value streams within organizations.
CERTIFICATION BODY: Axelos worldwide
LEARNING OBJECTIVES:
- Understand and apply the 34 ITIL management practices.
- Gain practical experience in implementing these practices.
- Develop cross-practice collaboration skills.
- Master monitoring, support, fulfillment, planning, implementation, control, collaboration, assurance, and improvement of IT services.
- Manage ITIL practices within three management domains.
- Prepare for the ITIL Specialist: Create, Deliver and Support module.
- Align IT service management with business objectives.
- Achieve certification as an ITIL Practice Manager.
EXAM INFORMATION:
- 40 questions
- Multiple choice
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book
RE CERTIFICATION:
The ITIL 4 Foundation Certification must be renewed every three years.
For More Information
Curriculum
- 1 Section
- 15 Lessons
- 40 Hours
- CONTENT:15
- 1.1Service Desk
- 1.2Incident Management
- 1.3Problem Management
- 1.4Service Request Management
- 1.5Monitoring and Event Management
- 1.6Change Enablement
- 1.7Deployment Management
- 1.8Release Management
- 1.9Service Configuration Management
- 1.10IT Asset Management
- 1.11Relationship Management
- 1.12Supplier Management
- 1.13Service Level Management
- 1.14Continual Improvement
- 1.15Information Security Management
Requirements
- There are no specific prerequisites to attend ITIL® v4 training and subsequent ITIL®4 Foundation certification exam.
Target audiences
- ITSM Managers
- Aspiring Managers
- Practitioners